Refund policy

At Ripperholics, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for cancellations, returns and refunds.

Your Right to Cancel: 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you normally have the right to cancel an online order without giving a reason.

How long do I have to cancel?

You have 14 calendar days from the day after you receive your order to inform us that you wish to cancel it.

Where an order contains multiple items delivered separately, the cancellation period begins the day after you receive the final item.

How do I inform you?

To exercise your right to cancel, you must clearly inform us of your decision. You can do this by:

Ripperholics Ltd
Suite 1A
121 Giles Street
Leith
Edinburgh
EH6 6BZ

This is our correspondence address only. Do not send returned goods to this address. The correct return address and return instructions will be provided after we acknowledge and accept your return request.

You may use the Model Cancellation Form at the end of this policy, although you are not required to do so.

Preorder Cancellations and Refunds

You may cancel a preorder for a full refund at any time before the preorder item has been dispatched.

If the expected UK release date of a preorder changes, you may cancel the affected preorder for a full refund at any time before dispatch.

If a preorder item has not been dispatched within 30 calendar days after its current UK release date, we will cancel and refund the affected preorder item in full unless you have specifically told us that you would prefer to continue waiting.

If a preorder is cancelled by the publisher, becomes unavailable for an indefinite period, or we are informed that we will not be able to supply it, we may cancel the affected preorder earlier and issue a full refund.

Orders containing both in-stock and preorder items

If your order contains both in-stock products and preorder products, we will normally hold the available items so they can be dispatched together with the preorder item.

For mixed orders, the available items may be held for up to 30 days while we wait for the outstanding preorder item. If the preorder becomes available sooner, the order will be released for dispatch once the items are ready.

If the 30-day holding period expires before the preorder item becomes available, the available items may be dispatched separately. The preorder item will remain active and will continue to be handled under the preorder timescale above.

Cancelling the preorder does not automatically cancel any other products that have already been dispatched or are being fulfilled separately. Your normal cancellation and return rights continue to apply to those products.

You will not be charged an additional delivery fee solely because we need to split an order into separate shipments.

Once a preorder has been dispatched, it is treated in the same way as any other order under this Refund and Returns Policy. Your statutory cancellation, return and consumer rights are not affected.

Returning Goods After Cancellation

Once you have informed us of your decision to cancel, you have a further 14 calendar days to send the goods back.

Please contact us before returning any item. Once your return request has been acknowledged and accepted, we will provide the correct return address and instructions.

Returns sent to our correspondence address, or to any other address without our return instructions, may be delayed or may not reach the correct returns facility.

Condition of Returned Goods

You may inspect the goods as you would reasonably be permitted to inspect them in a physical shop.

You are responsible for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning. Where this has occurred, we may deduct an appropriate amount from your refund.

Where possible, goods should be returned in their original packaging and in a resaleable condition, together with any accessories, manuals, promotional items or other components supplied with them.

For sealed trading card products, opening booster packs, boxes, tins or other sealed products may significantly reduce their value. Any reduction in value caused by unnecessary handling may be deducted from the amount refunded.

Books, manga and other printed products should be returned without avoidable damage, writing, staining, folding, creasing or other handling beyond what would reasonably be required to inspect them.

Cost of Return Postage

For a change-of-mind cancellation, you are responsible for arranging and paying the cost of returning the goods to us.

We recommend using a tracked and appropriately insured service. You are responsible for the goods until they are received at the return address provided to you.

We will cover reasonable return-postage costs where goods are faulty, damaged, incorrectly supplied or not as described.

Refunds for Cancelled Orders

We will process your refund within 14 calendar days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

We may withhold the refund until we have received the goods or you have supplied evidence that they have been returned.

Your refund will include:

  • The price paid for the returned goods
  • The cost of our least expensive standard delivery option, where a delivery charge was paid

If you selected an enhanced or premium delivery service, such as express or next-day delivery, we are not required to refund the additional cost above our standard delivery charge.

Refunds will normally be issued to the original payment method unless we have expressly agreed otherwise.

Faulty, Damaged or Not as Described Goods

Your rights under the Consumer Rights Act 2015 are separate from your right to cancel an online order.

Goods must be:

  • Of satisfactory quality
  • Fit for their intended purpose
  • As described

Within 30 days of receipt

Where goods are faulty, damaged, incorrectly supplied or not as described, you may have the right to reject them and receive a refund.

Please contact us as soon as possible. We will provide return instructions and will cover reasonable return-postage costs where the goods are confirmed to be faulty, damaged, incorrectly supplied or not as described.

After 30 days and within 6 months

You will normally need to allow us an opportunity to repair or replace faulty goods.

If a repair or replacement is impossible, unsuccessful, cannot be completed within a reasonable time or would cause significant inconvenience, you may be entitled to a price reduction or refund.

Any refund may take account of the use you have had from the goods where permitted by law.

After 6 months

You may still have rights where goods develop a fault after six months. However, you may be required to demonstrate that the fault was present when the goods were supplied.

Legal claims relating to faulty goods may generally be brought for up to six years in Scotland, England and Wales, subject to the circumstances and applicable limitation rules. This does not mean that every product is expected to last for six years.

How to Report a Faulty, Damaged or Incorrect Item

Please email info@ripperholics.com and provide:

  • Your order number
  • The name of the affected product
  • A description of the fault, damage or issue
  • Clear photographs of the product, packaging and shipping materials where relevant

We will review the information and provide the appropriate return address and instructions.

Items Damaged During Delivery

Please notify us as soon as reasonably possible if your order arrives damaged.

Keep the product, outer packaging, shipping label and internal packaging until we have reviewed the issue, as photographs or inspection of these materials may be required.

Incorrect or Missing Items

Please contact us promptly if you receive the wrong item or if part of your order is missing.

We will investigate the issue and arrange an appropriate replacement, refund or other resolution.

Exceptions to the Right to Cancel

The statutory right to cancel may not apply to certain products, including:

  • Goods made to your specifications or clearly personalised
  • Goods sealed for health-protection or hygiene reasons that have been unsealed after delivery
  • Newspapers, periodicals and magazines, except subscription contracts
  • Goods that are liable to deteriorate or expire rapidly
  • Digital content supplied immediately with your express consent and acknowledgement that the right to cancel would be lost

Opening ordinary retail packaging does not automatically remove your cancellation rights. However, we may make an appropriate deduction where handling has reduced the value of the goods.

Exchanges

We do not operate a general exchange service.

Where you have changed your mind, please return the eligible item in accordance with this policy and place a new order for the replacement product.

Where an item is faulty, damaged, incorrectly supplied or not as described, we may offer a replacement where appropriate and available.

Return Address

Our return address may differ from our registered or correspondence address.

Do not send goods to Suite 1A, 121 Giles Street, Leith, Edinburgh, EH6 6BZ.

The correct return address will be provided after you contact us and your return request has been acknowledged and accepted.

Unauthorised Returns

Please do not return goods without first contacting us.

Sending goods without the correct return instructions may result in delays, additional costs or the parcel being delivered to an address that cannot process returns.

This does not affect your statutory rights.

Model Cancellation Form

Complete and send this form only if you wish to cancel your contract. This form is for providing notice of cancellation and is not the address to which physical goods should be returned.

To:
Ripperholics Ltd
Suite 1A
121 Giles Street
Leith
Edinburgh
EH6 6BZ
Email: info@ripperholics.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Description of goods: [Insert description]
Order number: [Insert order number]
Ordered on: [Insert date]
Received on: [Insert date]
Name of consumer(s): [Insert name]
Address of consumer(s): [Insert address]
Signature of consumer(s), only where this form is submitted on paper:
Date: [Insert date]

Policy Updates

We may update this policy from time to time to reflect changes in the law, our services or our business practices.

This policy was last updated on 24 September 2026.

Questions and Correspondence

For questions about this Refund and Returns Policy, contact:

Email: info@ripperholics.com

Ripperholics Ltd
Suite 1A
121 Giles Street
Leith
Edinburgh
EH6 6BZ

Please note that this is a correspondence address only and is not the address for returning physical goods.