Shipping & Delivery

Last updated: 20 August 2026

Shipping at a Glance

Where we ship	United Kingdom only
Free shipping	Free Royal Mail Tracked 48 on orders of £40 or more
Orders under £40	Shipping cost is shown at checkout
Order cut-off	3pm UK time, Monday to Friday
Tracked 48	Usually 2 to 3 working days after dispatch
Tracked 24	Next working day delivery aim, available as a paid upgrade where offered
Tracking	Provided by email after dispatch

Orders placed before 3pm UK time, Monday to Friday, are normally dispatched the same working day. Orders placed after 3pm, at weekends or on UK public holidays will normally be dispatched the next working day.

All delivery times are estimates rather than guaranteed delivery dates unless a service is specifically described as guaranteed.

1. Where We Deliver

Ripperholics currently delivers only within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently ship internationally, to the Channel Islands or to the Isle of Man.

The delivery options available for your address will be shown at checkout.

2. Shipping Costs

• Orders of £40 or more receive free Royal Mail Tracked 48 delivery.
• Orders below £40 are charged the applicable delivery rate shown at checkout.
• Royal Mail Tracked 24 may be available as a paid upgrade.
• You will always see the delivery charge before completing payment.

3. Dispatch Times

• Orders placed before 3pm UK time, Monday to Friday, are normally dispatched the same working day.
• Orders placed after 3pm will normally be dispatched the next working day.
• Orders placed on weekends or UK public holidays will normally be dispatched the next working day.

Occasionally, unusually high order volumes, supplier delays or circumstances outside our reasonable control may affect dispatch times.

If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.

4. Delivery Services

Service	Carrier	Typical delivery time	Tracking
Tracked 48	Royal Mail	2 to 3 working days	Tracked to delivery point
Tracked 24	Royal Mail	Next working day delivery aim	Tracked to delivery point

Delivery times start from dispatch and are service aims rather than guaranteed delivery dates.

Delivery may take longer in remote locations, during public holidays, severe weather, postal disruption or other circumstances outside our reasonable control.

For higher-value orders, we may upgrade the delivery service at no additional cost. This may include Royal Mail Special Delivery or another suitable tracked service.

5. Tracking Your Order

A tracking link will normally be emailed to you after your parcel has been booked with the delivery carrier.

Tracking may initially show that Royal Mail is expecting the parcel until the first physical scan has been completed.

If you have not received tracking information within 24 hours of dispatch, please check your junk or spam folder first.

If you still cannot find it, contact us at info@ripperholics.com.

6. Delayed or Lost Orders

If your order has not arrived within the expected timeframe, please contact us and we will check the tracking information.

Where appropriate, we will open an enquiry with Royal Mail on your behalf.

A parcel arriving after its estimated delivery date is not automatically considered lost.

Royal Mail currently permits loss claims for UK deliveries after the expected delivery date plus 10 working days.

These carrier claim periods do not affect your statutory rights. Once a parcel is reasonably considered lost following investigation, we will arrange an appropriate replacement or refund.

7. Tracking Says Delivered, but I Do Not Have It

If your tracking shows that your parcel has been delivered but you cannot find it, please:

• Check any designated safe place
• Check with other members of your household
• Check with immediate neighbours where appropriate
• Review any delivery photograph or location information shown in the tracking

If you still cannot locate the parcel, contact us as soon as possible, ideally within 48 hours.

We will assist with the delivery enquiry and may ask Royal Mail to provide delivery photographs, GPS information or other evidence of delivery.

As the sender, we will normally handle the carrier enquiry. You may also be asked to confirm in writing that the parcel has not been received.

8. Delivery Address Problems

Please check your delivery address carefully before completing your order.

If you notice an error, contact us immediately at info@ripperholics.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange either:

• Redelivery, which may require payment of an additional delivery charge
• A refund, less delivery and return charges where legally permitted

If the address error was caused by us, we will arrange redelivery or another appropriate resolution at no additional cost.

9. Missed Deliveries and Uncollected Parcels

If nobody is available to receive the parcel, Royal Mail may:

• Leave it in an authorised safe place
• Deliver it to an eligible neighbour
• Take it to a local collection point or delivery office
• Attempt delivery again

Please follow the instructions shown in your tracking information or delivery notification.

If a parcel is returned to us because it was not collected or redelivery was not arranged, we will contact you after receiving it.

Additional delivery charges may apply if you ask us to send the parcel again.

10. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains the wrong item or is missing an item, please contact us as soon as possible, ideally within 48 hours of delivery.

Email info@ripperholics.com and include:

• Your order number
• A description of the problem
• Clear photographs of the affected item
• Photographs of the outer packaging, internal packaging and shipping label where relevant

Please keep the product and all packaging until we have reviewed the issue, as Royal Mail or our supplier may require additional photographs or inspection.

We will review the issue and provide a replacement, refund or other appropriate resolution in accordance with our Refund and Returns Policy and your statutory rights.

Our request for prompt reporting does not affect your statutory rights.

11. Packaging

Orders are packaged using materials selected to provide reasonable protection during delivery.

Where appropriate, manga and other books may be protected using cardboard, sleeves, bubble wrap, void fill or other suitable packaging materials.

Outer packaging may occasionally show minor signs of handling during transit. Please contact us if the product itself has been damaged or the packaging damage is significant.

12. Risk During Delivery

Your order remains our responsibility until it comes into the physical possession of you, or a person you have identified to receive it, except where you independently arrange delivery using a carrier that was not offered by us.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

13. Returns

This Shipping Policy does not contain the full terms governing cancellations, returns and refunds.

Please refer to our Refund and Returns Policy for further information.

Our Edinburgh correspondence address is not our returns address.

Please contact us before returning any goods. We will provide the correct return address and instructions after your return request has been reviewed.

14. Contact Us

If you have a question about an order or delivery, contact us at:

Email: info@ripperholics.com

We aim to respond within one working day.

Customer correspondence address:
Ripperholics Ltd
Suite 1A
121 Giles Street
Leith
Edinburgh
EH6 6BZ
United Kingdom

This is a correspondence address only. Please do not send returned goods to this address.

Registered office:
Ripperholics Ltd
Pandle House
70 Grange Road East
Wirral
United Kingdom
CH41 5FE

Ripperholics Ltd is registered in England and Wales. Company number: 16501834.