Ripperholics - Shipping Policy

Last updated: 15 July 2026

1. Dispatch Times

• All in-stock orders are normally dispatched within 24 hours, Monday to Friday.
• Orders placed after 9am UK time, on weekends, or on UK public holidays will normally be dispatched on the next working day.
• Dispatch times may occasionally be affected by unusually high order volumes, supplier delays or circumstances outside our reasonable control.
• If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.

2. Delivery Services

Service	Carrier	Typical transit time	Tracking
Tracked 48 Free on qualifying UK orders	Royal Mail	2 to 3 working days	Tracked to delivery point
Tracked 24 Paid upgrade	Royal Mail	Next working day delivery aim	Tracked to delivery point
International Tracked: Europe	Royal Mail	3 to 5 working days	Tracked to delivery point where available
International Tracked: Rest of World	Royal Mail	5 to 7 working days	Tracked to delivery point where available

Delivery times are estimates and service aims rather than guaranteed delivery dates, unless the selected delivery service is expressly described as guaranteed.

Delivery may take longer for remote locations, during public holidays, periods of severe weather, customs processing, postal disruption or other circumstances outside our reasonable control.

For higher-value UK orders, we may upgrade the delivery service at no additional cost. This may include Royal Mail Special Delivery or another suitable tracked service.

3. Territories We Ship To

We currently offer delivery to:

• The United Kingdom, including Northern Ireland
• The Channel Islands and Isle of Man
• Europe Zones 1, 2 and 3, where available at checkout
• United States
• Canada
• Japan
• South Korea
• Hong Kong SAR
• United Arab Emirates
• Australia
• New Zealand
• Singapore

The countries and delivery services currently available for a particular order will be displayed at checkout.

The maximum order weight currently available through our online checkout is 2kg. Orders exceeding this limit may not be accepted through the website.

4. Shipping Costs

• Qualifying UK orders of £30 or more receive free Royal Mail Tracked 48 delivery.
• Royal Mail Tracked 24 may be available as a paid upgrade at checkout.
• Shipping charges for orders below the free-delivery threshold are calculated at checkout.
• International shipping costs are calculated according to the destination, parcel weight, order value and available delivery service.
• The applicable delivery charge will be displayed before you confirm payment.

5. International Customs and Import Charges

International orders may be subject to import VAT, customs duties, tariffs and local carrier handling fees when they arrive in the destination country.

Unless clearly stated otherwise at checkout, these charges are not included in our product prices or shipping charges. They are imposed by the destination country, customs authority or delivery carrier and are the responsibility of the recipient.

Customs procedures may delay international deliveries. These delays are outside our direct control.

If an international parcel is refused, abandoned or returned because the recipient does not pay applicable import charges, we may deduct the following from any refund where legally permitted:

• The original shipping charge
• The cost of returning the parcel to us
• Customs, administration or carrier charges applied to the returned parcel

A refund will normally be processed after the returned parcel has been received and inspected.

6. Tracking Information

• A tracking link will normally be emailed after your parcel has been booked with the delivery carrier.
• Tracking information may initially show that the carrier is expecting the parcel until the first physical scan is completed.
• If you have not received tracking information within 24 hours of dispatch, please email info@ripperholics.com.

Please ensure that the email address entered at checkout is complete and correct. You may also need to check your junk or spam folder for dispatch notifications.

7. Delayed or Lost Deliveries

Delivery estimates are not guaranteed, and a parcel arriving after the estimated date is not automatically considered lost.

Please contact us if your order has not arrived within the expected timeframe. We will review the tracking information and, where appropriate, open an enquiry with the delivery carrier.

Royal Mail currently permits loss claims after the following periods:

• UK deliveries: after the expected delivery date plus 10 working days
• European international deliveries: after the expected delivery date plus 20 working days
• Rest of World international deliveries: after the expected delivery date plus 25 working days

These carrier claim periods do not remove or reduce your statutory rights. Once a parcel is reasonably treated as lost following investigation, we will arrange an appropriate replacement or refund.

8. Parcels Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• Check any designated safe place
• Check with other members of your household
• Check with immediate neighbours where appropriate
• Review any delivery photograph or location information shown in the tracking
• Contact us as soon as possible, ideally within 48 hours

We will assist with the delivery enquiry and may ask the carrier to provide delivery photographs, GPS information or other evidence of delivery.

As the sender, we will normally handle the carrier enquiry. You may also be asked to confirm in writing that the parcel has not been received.

9. Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us immediately at info@ripperholics.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Where a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange either:

• Redelivery, which may require payment of an additional delivery charge
• A refund, less delivery and return charges where legally permitted

If an address error was caused by us, we will arrange redelivery or another appropriate resolution at no additional cost.

10. Missed Deliveries and Uncollected Parcels

If nobody is available to receive the parcel, the carrier may:

• Leave it in an authorised safe place
• Deliver it to an eligible neighbour
• Take it to a local collection point or delivery office
• Attempt delivery again

Please follow the instructions provided through the tracking information or delivery notification.

If a parcel is returned to us because it was not collected or because redelivery was not arranged, we will contact you after receiving it. Additional delivery charges may apply if you ask us to send it again.

11. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or is missing an item, please email info@ripperholics.com as soon as possible, ideally within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the outer packaging, internal packaging and shipping label where relevant

Please retain the product and all packaging until we have reviewed the issue, as the carrier or supplier may require further photographs or inspection.

We will review the information and provide a replacement, refund or other appropriate resolution in accordance with our Refund and Returns Policy and your statutory rights.

The request to report damage promptly does not affect your statutory rights.

12. Packaging

Orders are packaged using materials selected to provide reasonable protection during delivery.

Where appropriate, books, manga, trading cards and collectibles may be protected using cardboard, sleeves, bubble wrap, void fill or other suitable packaging materials.

Outer packaging may occasionally show minor signs of handling during transit. Please contact us where the product itself has been damaged or the packaging damage is significant.

13. Risk During Delivery

Goods remain our responsibility until they come into the physical possession of you, or a person identified by you to receive them, except where you independently arrange delivery using a carrier that was not offered by us.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

14. Returns

This Shipping Policy does not contain the full terms governing cancellations, returns and refunds. Please refer to our Refund and Returns Policy for further information.

Our Edinburgh correspondence address is not our returns address.

Please contact us before returning any goods. The correct return address and return instructions will be provided after your return request has been acknowledged and accepted.

15. Contact Information

For questions about an order or delivery, contact:

Email: info@ripperholics.com

We aim to respond within one working day.

Customer correspondence address:
Ripperholics Ltd
Suite 1A
121 Giles Street
Leith
Edinburgh
EH6 6BZ
United Kingdom

This is a correspondence address only. Do not send returned goods to this address.

Registered office:
Ripperholics Ltd
Pandle House
70 Grange Road East
Wirral
United Kingdom
CH41 5FE

Ripperholics Ltd is registered in England and Wales. Company number: 16501834.